Cariño Policies & Agreement

Payment & Booking

Overnight Care
A 50% non-refundable deposit is required to reserve your dates. The remaining 50% balance is due 7 days before the scheduled start of care.

Drop-In Visits
Payment is due in full at the time of booking.

Submitting a booking request does not guarantee availability or reserve your dates. A booking is confirmed once Cariño Pet Care has approved the request and the required payment has been received.

Cancellations

Overnight Care
More than 24 hours before care:
If you cancel more than 24 hours before the scheduled start of care, your 50% deposit will be retained, and any remaining balance that has already been paid will be refunded.
Within 24 hours of care:
Cancellations made within 24 hours of the scheduled start of care are non-refundable, and the full booking amount will be retained.

Drop-In Visits
Cancellations or changes to drop-in visits require at least 24 hours' notice.
Cancellations made with less than 24 hours' notice are non-refundable.

In the unlikely event that Cariño Pet Care must cancel a confirmed booking due to circumstances beyond our control, any payments for services that cannot be provided will be refunded.

Changes to Bookings

Please notify Cariño Pet Care as soon as possible if you need to change your booking dates, duration of care, number of pets, or requested services. Changes are subject to availability and may result in additional charges. Extensions or additional services must be approved by Cariño Pet Care in advance.

This agreement outlines the responsibilities and expectations that help Cariño Pet Care provide safe, consistent, and loving care.

Please review the agreement below before booking. Acknowledgment and acceptance of these terms will be completed through the Cariño Pet Care booking portal.

Pet Information & Care Instructions

You agree to provide accurate and complete information about your pet(s), including their health, medications, allergies, dietary needs, behavioral tendencies, fears, triggers, and any history of aggression, escaping, or other behaviors that may affect their care.

Please provide clear instructions and sufficient supplies for the duration of your booking, including food, medications, leashes, litter, waste bags, and any other necessary items.

Health & Veterinary Care

Cariño Pet Care is not a veterinary or medical service. If your pet becomes ill or injured while in our care, we will make reasonable efforts to contact you and your designated emergency contact.

If veterinary care is reasonably necessary and you cannot be reached promptly, you authorize Cariño Pet Care to seek appropriate veterinary care on your pet's behalf. You are responsible for all veterinary, medication, transportation, and emergency expenses.

Home Access & Safety

For in-home services, you authorize Cariño Pet Care to access your home as needed to provide the agreed-upon services.

Please provide accurate keys, access codes, and instructions before care begins, and disclose any security systems, cameras, household hazards, or other conditions that could affect safety or access.

You are responsible for providing a reasonably safe environment for your pet and caregiver and for disclosing known hazards or risks.

Communication, Updates & Photos

You agree to provide a reliable way to contact you during your booking, as well as an emergency contact who is authorized to make decisions regarding your pet if you cannot be reached.

Cariño Pet Care will provide updates and photos according to the arrangements made for your service.

Photos and videos may be taken during care for the purpose of providing updates to you. Use of your pet's photos for promotional or social media purposes will only occur with your permission.

Liability

Cariño Pet Care will provide attentive and responsible care and take reasonable precautions to protect your pet, home, and belongings. However, pets and unforeseen circumstances involve inherent risks that cannot always be eliminated.

To the extent permitted by law, Cariño Pet Care is not responsible for illness, injury, loss, damage, or death resulting from circumstances outside of our reasonable control or from information or conditions that were not disclosed by the client.

Nothing in this agreement limits liability for gross negligence, intentional misconduct, or any liability that cannot legally be limited.

Client Acknowledgment
By signing the Pet Care Agreement through the Cariño Pet Care booking portal, you confirm that you have read, understood, and agree to these terms.